Costs
What do delivery commissions really cost you?
On every order that passes through a platform, someone keeps a cut. Here's how to calculate what it really costs you and how it compares to your own channel.
Mobee commission-free delivery: grow your direct channel
Mobee does not keep a percentage of direct-order sales. The plans or modules you choose and the costs of other services you use still apply.
- No commission per order
- No download for customers
The problem
The percentage you never see
You don't pay the commission at month-end with a transfer: it's kept back before that, order by order. That's why it's easy not to notice — until you look at your statement and see what it's added up to in a year.
How you solve it
With your own online storefront
- No Mobee percentage commission on the value of direct orders
- You pay for the plan, order packages and optional modules you choose
- Payment-provider fees remain separate, as they do for a card terminal
- Delivery organisation and cost depend on the model chosen by the business
Transparent costs
What you still need to account for
“Commission-free” refers to Mobee's percentage on sales, not every possible delivery-service cost.
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Mobee
Any order packages, fixed plan and optional modules selected by the business.
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Payments
The online-payment module fee and any charges Nexi or Stripe applies directly to the business.
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Delivery
Your own riders, logistics partners or another model selected and managed by the restaurant. Mobee does not automatically provide a fleet.
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Acquisition
Promotion, materials and activities used to make the direct channel known.
Complementary channels
Explore the Mobee ordering system
Platforms for discovery, your direct channel for customers who choose to return
You can run Mobee alongside platforms without portraying them as incompatible. Build the direct relationship while respecting supplier agreements and customer preferences.
Calculation example
Compare costs using your own figures
Enter your order count, average order value and the actual costs of each channel you use. For Mobee, include the plan or packages, active modules, payment provider and delivery: Mobee's percentage commission on sales stays at zero, but the overall cost is not automatically zero.
The features you need
- Zero commission per order
- Your own delivery zones
- Customer history
- Promotions you decide
- Takings reports
Side by side
Who brings the customer
- Today
- The platform, with its own storefront
- With Mobee
- You, with your link and your QR code
Commission on the order
- Today
- A percentage, according to the contract
- With Mobee
- No Mobee percentage
Relationship with whoever orders
- Today
- Managed by the platform
- With Mobee
- Direct, respecting their choices
Frequently asked questions
Is there really no Mobee percentage?
Mobee does not keep a percentage of direct-order sales. The selected plan or packages and optional modules still apply.
What about online payments?
You can activate the optional module with Nexi or Stripe for €9 a month excluding VAT. Fees depend on the provider and are paid directly to them.
Who handles deliveries?
The restaurant organises deliveries with its own riders or a logistics partner. Mobee manages the order, address and configured zones but does not automatically assign a rider.
Do I have to stop using platforms?
No. You can use them for discovery and run your direct channel alongside them for customers who choose to order from you, respecting agreements and consent.
Can I contact every customer later?
Only within the choices and consent collected. An order does not automatically authorise any promotional communication.
Read more
Delivery
The most-used delivery platforms (and why you also need your own online storefront with Mobee)
Glovo, Just Eat, Deliveroo, Uber Eats: who dominates delivery, what depending on them costs you, and how to add your own ordering channel alongside them.
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