Frequently asked questions

Your business's own online storefront, where customers order directly from you. You create it yourself in no time, it opens from a link, and you start receiving takeaway and delivery orders. Free up to 20 orders a month.

No. It opens from a link, like a website, but works like an app. Anyone who wants to can save it to their phone's home screen and find it there as an icon.

It's the same Mobee. At first it opens from a link, so you get started right away and customers install nothing. Later, if orders grow, the same ordering system can be published on the App Store and Google Play without redoing the work.

Yes: the name, logo, colours and photos are yours. You're not a listing inside someone else's catalogue.

Nothing. Mobee never keeps a percentage of the value of your orders. If you activate online payments, only the payment provider's fees are due, same as with any POS.

Yes. A link or a QR code is enough, and anyone who wants to can save it to their phone's home screen as an icon.

Yes, from smartphone, tablet and computer.

Yes, at no extra cost: the domain is yours, and to use it you just point the DNS record to your online ordering system. It's a feature activated on request. If you'd rather not touch the DNS yourself, we'll walk you through it.

It's up to you, because you do everything yourself and wait for no one. If you already have your logo, menu and a few photos to hand, your ordering page is live and ready to take orders in 15 minutes. During setup, Mobee AI lends a hand: it reads the menu you upload and drafts the copy, so you're not starting from a blank page. And what you publish on day one isn't final — you refine it whenever you like, piece by piece.

No. If you can use a phone, you can do this too. The setup guides you step by step.

Yes. Take a photo of the menu you already have, upload the PDF, or give the link to your website: guided setup reads it and hands it back to you written out. Then you check and correct it, line by line — nothing goes live without your okay. The first analysis is free, and you get 10 Mobee AI credits included when you sign up; further analyses use 2 credits if you start from a photo, PDF or link, 1 if you start from business details alone. You can run up to three a day.

Yes, at any time, in seconds.

Yes. While you set up, a virtual assistant follows you step by step, and the dashboard has an internal chat where you write directly to a member of the team: they reply right away, no ticket to open and no callback to wait for.

Yes, both.

Yes, with a delivery fee and minimum order per zone.

Yes, with time slots and a maximum capacity per slot.

Yes: every order goes through your confirmation.

In a single dashboard, in real time.

No: the smartphone already in your pocket is enough. The orders dashboard works from phone, tablet and computer, with the same features. If you'd rather keep a fixed device at the till, you can — but it's your choice, not a requirement to get started.

Yes, two ways. With the Mobee device, the terminal with a built-in thermal printer you can buy whenever you like: orders arrive there and the ticket prints itself. Or with a network printer that supports the ESC-POS protocol, connected to your Apple or Android smartphone.

No. Mobee manages the orders; delivery stays organised by the business.

Cash on delivery, card on delivery with the terminal you already have, and online card payment (Visa, Mastercard, American Express) via Nexi or Stripe. You decide which methods to keep active.

Yes, it's an optional module purchased on its own: €9 a month, or €15 together with Fidelity, VAT excluded. Customers pay by card and, where available, with Apple Pay and Google Pay.

Mobee never keeps a percentage of the value of your orders. If you activate online payments, the payment provider's fees are still due, same as with any POS.

Cash and card on delivery you collect on the spot, as you do now. For online card payments, timing follows the provider you chose: Nexi transfers the previous day's sales every 24 hours, Stripe typically within four days.

Yes. Online payments are an optional module: you can start without it and activate it whenever you need to.

Your business. The name, phone number and order history of the people who buy from you stay yours — that's the whole point of having a space of your own.

Yes, from your account dashboard. It also stays possible for a limited period after the service ends.

In line with applicable law. Details are in the Privacy Policy.

Yes. Processing follows Regulation (EU) 2016/679: every purpose has its legal basis, data is kept for the stated period, and you can exercise the rights under articles 15 to 21 whenever you like. For the data of people ordering from your business, you are the controller: Oglut S.r.l. processes it as a processor, on your behalf and under your instructions, with the article 28 agreement you receive when you activate the service, along with the list of sub-processors involved.

Yes, in line with the consent collected.

From the end date no new orders arrive, but for a limited period you can still access your data and export it.

Yes. Your own custom online storefront, the menu, takeaway and delivery orders and the tools to manage them: 20 orders a month, no credit card and no percentage commission on sales.

20 a month per account, free. The count resets every month.

Three separate, combinable items: orders, starting from 20 free a month; Mobee Express, the advanced services package at €29 a month + VAT; and the optional modules, purchased one by one. You only pay for what you need.

Before you get there you receive warnings in your account dashboard. Then you add the order package sized to your needs, from +50 to +2,000 a month. Orders customers have already started are never interrupted.

Yes, from your account dashboard, from +50 to +2,000 orders. With automatic renewal, prices start at €9 a month; as a one-off, with no renewal, they start at €12 and are valid for the current month. Prices VAT excluded.

Automatic renewal costs less and is the right choice if you need extra orders every month: it renews itself and you turn it off whenever you like. A one-off purchase costs a little more but doesn't renew — good for an isolated peak period.

The platform's advanced services package: more delivery zones, advanced time slots, scheduled closures, more menus and more locations, promotions and discount codes, customer records, unlimited team members. It costs €29 a month + VAT and the price doesn't depend on how many orders you receive.

No: they're two separate items. Mobee Express is the services package; you choose your orders separately, starting from 20 free a month. That way, businesses with few orders don't pay for volume they don't use.

No. The app is a module on its own, €19 a month + VAT, added only if you decide to publish it on the App Store and Google Play.

App €19 a month, Online payments €9 a month, Fidelity €9 a month, VAT excluded. Online payments and Fidelity activated together cost €15 a month: €3 less than the two separately.

No: every amount on the price list is VAT excluded. On the invoice, statutory VAT is added to the amount shown.

50 credits €4.99 and 200 credits €14.99, VAT excluded: bought as a one-off, from your account dashboard, with the card you use for Mobee. They're used for the guided setup that reads the menu and for improving dish photos. At sign-up you get 10 included, the first analysis is free, app colours from your logo and dish descriptions don't use credits, and credits never expire.

Not to get started: the 20 orders a month are free and no credit card is required. Monthly renewal only applies to what you add: order packages with automatic renewal, Mobee Express and the modules.

Yes, there's no minimum term. You turn off renewal from your account dashboard and what you've already paid for stays active until the end of the period. Alternatively you can request termination on a chosen date.

You get a notification and can update your payment method. The service doesn't stop right away: several retries and a grace period are built in. Only if it stays unresolved can receiving new orders be suspended — it starts again on its own as soon as payment goes through, with no loss of menu, settings or history.

When direct orders are high and you have customers who come back often. There's no one-size-fits-all rule — we look at how things are going together.

No: the work already done stays. An initial product setup is created automatically from what you already have, and you just need to review it and refine what's needed — instead of re-entering dishes, categories and prices one by one.

Yes.

Yes.

The app is an optional module at €19 a month + VAT. It's not included in Mobee Express: you add it when you decide to publish it.

No, they're two separate things. Mobee Express is Mobee's services package, €29 a month; the app is a module on its own, €19 a month, VAT excluded.

On average 3 to 5 days, but it's an indicative timeframe: the publication date is decided by the App Store and Google Play review process, which has its own timing. The count starts once your content is final and your direct ordering channel is already published — that is, once setup is complete. From there the review is in the stores' hands, and we keep you posted on where it stands.

No, keep them: they introduce you to new people. Your own ordering channel is for the customers who come back, so on those orders you don't leave a cut with anyone.

On a platform you're a listing in a catalogue, you pay a cut on every order, and the customer belongs to them. Here the space is yours, you pay no commission on the order, and the customers stay yours.