You're never alone: support is there.
A glitch at ten in the morning is a nuisance. The same glitch at half past eight in the evening is lost orders. That's why Mobee's support is staffed during the hours your business is working: live chat with the AI assistant, and WhatsApp with an immediate reply whenever receiving orders is at stake.
From building your online ordering system through to publishing on the App Store and Google Play, there's always someone who answers. Even if you're not tech-savvy: we take nothing for granted and we don't answer in jargon.
Two channels, two speeds
One for when you're in front of a screen, one for when your hands are full. They're not a generic call centre: whoever answers already knows how your dashboard works.
Chat with support
Live during service hours
It's the fastest channel, and it doesn't pull you away from what you're doing. An AI assistant trained on Mobee answers right away: it knows the screens, the settings and the most common issues, so in most cases the matter is closed there, in two or three messages with no wait.
When the question is more involved than that, the conversation is handed to a member of the team with the full history already in front of them: nothing to explain again from scratch.
Good for: setup, day-to-day usage questions, "I can't find where to set this."
You'll find it in the dashboard, always at hand while you work.
Immediate reply if orders stop coming in
Write from your phone, the way you already do all day: no new app to learn, no password to recover. It's the right channel when you're mid-service and can't get to a computer — send a voice note or a screenshot, and we'll reply there.
For anything stopping you from receiving orders — the ordering page that won't open, the menu that won't update, orders that aren't reaching the terminal — the reply comes immediately during the hours your business is operating.
Good for: anything urgent, and for anyone who'd rather talk than type.
We give you the number when you activate the service: save it, and you're set.
When you'll find us
During the hours you work, not office hours: lunch, dinner and weekends — the hours when a problem isn't an annoyance but lost revenue. Outside those hours we still read messages and pick them up again when we reopen.
Who goes first
Whoever's stuck. If you can't receive orders, your request jumps the queue — live chat, WhatsApp with an immediate reply. Things that can wait, like a delivery zone to add or a question about pricing, we handle after: later, but never lost.
We're with you from the start
You can build your own ordering site on your own, but you're not required to do it alone. Support doesn't switch on only when something breaks: it's there from day one, and changes shape alongside you.
While you build it
Menu to upload, hours, delivery zones, the logo in the right place. If you get stuck on a step, we tell you where to click, no jargon.
Once you are up and running
An hour to change before a public holiday, a zone to add, a promotion to launch for the weekend: these are the most frequent questions, solved in a few messages.
When you take the next step
If you decide to publish your app on the App Store and Google Play, we handle the technical part and the store reviews: you bring the name and the menu you already have.
With someone who answers.
Create your online storefront in minutes and start receiving orders. If you get stuck, we're there during the hours you work. The first 20 orders a month are free.
Ready in minutes · 20 orders a month free · No credit card required