Guides
How to get your restaurant online and receive direct orders
What a restaurant's online storefront is, why it's worth having, and how to get one with nothing for your customers to download.
WhatsApp orders: here's what they really cost you
WhatsApp works fine when it's five orders. Then it becomes an endless chat where you dig for the address among the messages while the kitchen waits.
- No commission per order
- No download for customers
The problem
A chat isn't an order ticket
The customer writes over three messages, changes their mind in the fourth, sends the address as a voice note. You copy it all by hand. If you get it wrong, it's on you. And if you change a price, you have to repeat it to everyone.
How you solve it
With your own online storefront
- The customer builds the order themselves: dishes, quantities, address, time
- It arrives already written out, always in the same format
- The menu is up to date: no one orders what's run out
- You can keep sending the link right there on WhatsApp
A concrete example
Same channel, less chaos
You don't have to abandon WhatsApp: send your menu's link in the chat or put it in your status. The customer writes less, you copy nothing. And the order lands in your list, not in a conversation.
The features you need
- Link to send in chat
- Menu always up to date
- Address and time collected from the customer
- Order history
- Notes for the kitchen
Side by side
How the order arrives
- Today
- Across several messages
- With Mobee
- Already written, one single format
Who copies it out
- Today
- You, by hand
- With Mobee
- No one
Customer history
- Today
- To dig for in the chat
- With Mobee
- At hand
Frequently asked questions
Do I have to stop using WhatsApp?
No. You can keep using it to talk to customers: only how you collect the order changes.
Will regular customers get used to it?
Usually yes: it's less typing for them. You can send the link right there in the chat.
Read more
Strategy
How to increase your business's takeaway and delivery orders
Five concrete levers — push notifications, points programme, related products, time slots and loyalty — to grow takeaway and delivery.
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